Describe custody and movement
Explain when keys are held, where vehicles are parked and whether you move, collect or deliver them. Ask which wording addresses customer vehicles and any driving exposure. Do not assume ordinary general liability covers damage to the vehicle being detailed.
What protection applies while a customer vehicle is parked, worked on or moved?
Record the condition and service
Use a clear intake process for existing damage, agreed work and customer instructions. Describe coatings, paint correction, wet sanding or other specialist services precisely. Ask about damage resulting from the work itself and the distinction between fixing faulty work and resulting damage.
How are accidental work damage and the cost of redoing work treated?
Make the next conversation useful
Bring the current documents and explain any changes. These details are a useful starting point:
- Service list and mobile operations
- Typical and maximum vehicle values
- Customer vehicle storage arrangements
Ask the provider to connect its answer to the actual policy or eligibility terms, including exclusions, dates and reporting conditions. Keep the confirmed answer with the offer.
Sources & further reading
General insurance principles and the jurisdiction-specific references below support further reading. Examples are illustrative; individual policy terms require provider confirmation. Content updated October 11, 2026.